RETURNKIND · XTRAORDINARY LLP

Privacy Policy

Last updated: 19 September 2026

ReturnKind is operated by Xtraordinary LLP in Singapore. We collect only information needed to operate passport recovery pages, deliver messages and notifications, process protection purchases, prevent abuse, and support customers.

Information we process

Account identity and email, encrypted authentication records managed by Supabase, passport recovery settings, issuing country, only the last four characters of a passport number when supplied, expiry date, optional rewards, finder messages and reply details, consent records, payment references, and limited technical security data. Do not upload passport scans or full passport numbers.

How we use it

We use information to provide secure account access and password recovery, operate QR recovery pages, alert owners and finders, verify payment entitlements, maintain security, prevent spam, respond to support requests, and comply with law. We do not sell personal information or place advertising on finder pages.

Privacy-respecting analytics

We may measure public landing pages and a small set of product milestones to understand whether ReturnKind is useful. We do not send passport details, QR or recovery identifiers, message text, names, email addresses, phone numbers, payment-session identifiers, or finder contact details to analytics. Private recovery and conversation routes are excluded.

Service providers

We use Supabase for authentication and application data, Stripe for payments, Resend for transactional email, and Cloudflare and OpenAI infrastructure for hosting and security. Each receives only the information needed to perform its role. ReturnKind does not store full card numbers.

Sharing and retention

We share data only with service providers necessary to operate ReturnKind, with the intended owner or finder as part of a recovery, or when legally required. We retain records only as long as reasonably needed for these purposes and applicable legal obligations.

Your choices

You may request access, correction, export, or deletion by contacting us. Some records may be retained where required for security, payment disputes, fraud prevention, or legal obligations.

Questions? Email help@returnkind.app.